The AI knowledge base that keeps itself up to date

More than a knowledge base: a help centre, an AI chatbot that answers from it, and a shared inbox for everything else. Your team’s replies become suggested article updates, and nothing changes until someone approves it.

Free. See your first articles before you sign up.

Using it internally? Sign up without a website

help.yourcompany.com / Billing / Changing your plan

Billing · Everyone

Changing your plan

Move between plans at any time from Settings → Billing. Upgrades apply straight away, and you’re only charged for the days left in the month.

Downgrading

A downgrade takes effect at your next renewal, so nothing you’ve paid for is lost.

‹

Instant answers

Sourced from our help centre

Knowledge that keeps answers right

1
Start with what you already have
Point AskBase at your current help centre and every article comes across at the address it had, so links and rankings carry over. Add your website and any PDFs or documents, and it drafts the articles that are still missing for you to approve.
Importing from help.yourcompany.com…
0 articles
2
Answers with a source, or from a person
Every AI answer shows the article it came from. When it isn't sure, it says so and hands the customer to your team, in a shared inbox where replies start from an AI draft.
Open 4Mine 2Snoozed
- Felix Brandt18mExport stopped after the downgrade
- Aiko Mori1hSSO for the whole team?
- Diego Ramos3hRe: Invoice for March
OpenBillingvia support@yourcompany.com
Hannah Okafor · 9:41
Can our invoices show our VAT number? Our accountant needs last month’s too.
Write a reply…
Undo for 5s after sendingSend and close▾
3
Every reply teaches it
Questions the AI couldn't answer are grouped so you can see them. What your team tells customers becomes a suggested fact or article update, so the same gap doesn't open twice.
Asked, not answered30 days
- Setting up single sign-on14×Write article
- Exporting reports to CSV9×Write article
- Is there a Zapier integration?6×Write article
- Changing the workspace owner4×Write article
Questions the AI couldn’t answer, grouped by meaning. Most asked first.

Importing from help.yourcompany.com…

0 articles

Stays right as your business changes

Every conversation feeds what AskBase knows. Something new said once becomes a fact, the articles catch up, and every answer after uses it.

Conversation→
Fact→
Articles→
Answers

Inbox · Is there a size limit on PDFs?

Hi! Is there a limit on how big a PDF can be? Mine is 80 MB.

No problem: since last week PDFs can be up to 100 MB, so you’re fine.

Ruth, support · just now

Your teammate tells a customer something new.

Facts that stay right

AskBase pulls the key facts from your website and articles (prices, limits, policies), flags where they disagree, and when one changes, shows which articles need updating. Your team confirms them; answers rely on them.

Articles that keep up

It drafts new articles for questions nobody has answered yet, and updates for ones that have fallen behind. Nothing goes live until someone on your team approves it.

Screenshots of your real product

AskBase signs in to your app, does its main tasks step by step and writes the how-tos with a screenshot of every step. When your product changes, the screenshots do too.

Write it once. Choose who sees it.

Everyone

Published on your help centre, found in search, and used by the AI to answer customers. Most articles live here.

AI only

The AI can answer from it, but it isn't listed on the help centre — for details people ask about but shouldn't need to browse.

Team only

For your team: policies, escalations and how-tos. Searchable by your team and used in their AI drafts. Customers never see it.

Everything in one place

Questions people ask

What is an AI knowledge base?: Articles your customers and team can read, with an AI that answers questions from them. In AskBase, the articles are published as your help centre, and every AI answer shows the article it came from.
Does the AI make things up?: It answers only from your articles and the facts your team has confirmed, shows where each answer came from, and passes the question to a person when it isn't sure.
Does AskBase change my articles on its own?: No. It drafts new articles and updates as suggested changes. Nothing is published until someone on your team approves it.
Is it only for customer support?: No. The same knowledge base can hold articles only your team sees, and the AI uses them when it drafts replies. One place for what your company knows.
Can I import from another tool?: Yes. Give AskBase your current help centre's address and it imports the articles with their formatting, each at the same address on your domain.
Does it work in other languages?: Yes. The knowledge base and chat come in 24 languages, the AI answers in the customer's language, and the inbox translates emails both ways.
Can my team write without publishing?: Yes. Invite them as Contributors: they draft and edit, then send changes for review. An admin publishes them, and they hear back either way.
Is there a free plan?: Yes: a published knowledge base, the AI chat and 50 AI answers a month, with no credit card and no time limit.

Give every customer the right answer.

Free to start. Bring your website, help centre or documents, and approve what AskBase drafts.

Free. See your first articles before you sign up.

Using it internally? Sign up without a website

Knowledge that keeps answers right

Start with what you already have

Answers with a source, or from a person

Every reply teaches it

Stays right as your business changes

Write it once. Choose who sees it.

Everything in one place

Questions people ask

Give every customer the right answer.