Internal knowledge base

An internal knowledge base, right next to your help centre

Write for customers, for your team, or just for the AI — in one place. Every article says who it's for, so internal know-how never leaks into your public help centre.

Get started freeSet up in an afternoon. No credit card.

One place, three audiences

Most teams keep public docs in one tool and internal notes in another, and they drift apart. Here each article has one setting: who it's for.

Everyone

Published in your help centre and used by the AI chatbot on your website.

AI only

The chatbot answers from it, but there's no public page — ideal for edge cases, exceptions and how to handle tricky questions.

Internal

Your team only. Never in the help centre, never used by the chatbot customers talk to.

Built for the people answering customers

Your team's knowledge base sits inside the same dashboard as the inbox, so the answer is a search away while replying.

Search everything your team knows

Team knowledge searches public, AI-only and internal articles together, with the matching sentence highlighted.

An assistant for the team

The assistant in your dashboard answers from internal articles too, so new teammates can ask instead of hunting.

Roles and permissions

Members write and edit, contributors draft for review, admins manage settings, and readers read without changing anything. On paid plans readers are free and unlimited.

Version history

Every save is kept, with who made it. Compare any version with today's and restore it in one click.

Screenshots and images

Paste or drop images straight into an article, or let AskBase keep product screenshots current for you.

Safe when two people edit

If a teammate saved while you were editing, you're told before anything is overwritten.

Set it up in minutes

  1. 1

    Write or import

    Start writing, or import your existing help centre and mark the articles that should stay internal.

  2. 2

    Choose who each article is for

    Everyone, AI only, or internal — one setting per article, changeable any time.

  3. 3

    Bring your team in

    Invite people by email, share an invite link, or let anyone with your work email join, with Google or a password.

Know what's working

  • Views for every article in your help centre
  • How many answers each article gave through the AI
  • Which answers customers rated unhelpful, by article
  • Questions the AI answered without your team, on the dashboard

Questions people ask

What is an internal knowledge base?
An internal knowledge base is where a team keeps what it knows — processes, policies, how to handle tricky cases — so anyone can find it. AskBase keeps it next to your public help centre, with each article marked as public, AI only or internal.
Can customers ever see internal articles?
No. Internal articles aren't in your help centre, aren't in its search, and the chatbot customers use never reads them.
What does AI only mean?
The AI chatbot can answer from the article, but it has no public page. It's useful for guidance you want answers to follow without publishing it word for word.
Can I keep a whole knowledge base private?
Yes. A help centre can be unpublished while you build it, and individual articles can be internal once it's live.
Who on the team can read it?
Anyone you add as a reader. They can read everything, internal articles included, and ask the team assistant. On paid plans readers don't take a seat, so the whole company can have access.
Is there version history?
Yes. Every save is kept with who made it, and any earlier version can be compared and restored.

Works together with

Keep your team's knowledge where it's used

Free to start. Write your first internal article today.