Shared inbox

A shared inbox for your support email

Everyone on your team works from one list of customer emails. See who's handling what, leave notes only your team can read, and reply from your own support address.

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No more “did anyone reply to this?”

A shared Gmail login or a forwarding list works until two people answer the same customer, or nobody does. A shared inbox gives every email an owner and a status.

Assign to a person

Every conversation shows who's on it. Replying assigns it to you automatically, so nothing gets answered twice.

Open, waiting, closed

Reply and it moves to “waiting on customer”. When the customer writes back it reopens by itself, at the top of the list.

Internal notes

Add a note for your team right in the thread. Customers never see it, and neither does the AI.

Proper email threads

Replies thread correctly in the customer's inbox, and their answers land back in the same conversation — with the quoted text trimmed.

Mine, unassigned, everything

Filter to your own conversations, the ones nobody has picked up yet, or everything that's still open.

The chatbot’s hand-offs, too

When the website chatbot can't help and a customer asks for a person, it arrives here with the conversation so far.

Keep your address. Connect it in minutes.

There's nothing to migrate. Your support address stays exactly where it is — AskBase just receives a copy of what's sent to it.

  1. 1

    Add your support address

    Type support@yourcompany.com. AskBase spots whether it's on Google Workspace or Microsoft 365 and shows only the steps for that.

  2. 2

    Turn on forwarding

    Paste the forwarding address into Gmail or Outlook. Gmail's confirmation shows up right on the setup page, with a button to confirm it.

  3. 3

    Reply as yourself

    Add two DNS records and replies come from support@yourcompany.com. Until then they're sent on your behalf with your name on them.

Made for a team

  • Invite teammates by email and choose what each can do
  • Owners, admins, members, contributors and read-only viewers
  • Customers' emails translated into your language, and your reply into theirs
  • Drafts saved as you type, so they follow you to another device
  • See when a teammate is already replying, before you start
  • Send a test email to check forwarding works before customers write in
  • If a reply fails to send, you see it on the message with a retry button
  • AI-drafted replies from your help articles, checked by a person before sending
  • Saved replies, article links, formatting and attachments in the reply box
  • New conversations assigned in turn, with email alerts for each person
  • Spam and cold pitches filed away automatically
  • Keyboard shortcut to send and close: ⌘ Enter
  • Several support addresses on the bigger plans

Questions people ask

What is a shared inbox?
A shared inbox lets several people answer emails sent to one address, like support@, without sharing a password. Each email becomes a conversation you can assign, comment on and close, so everyone can see what's been handled.
Does it work with Gmail and Outlook?
Yes. You keep your Gmail, Google Workspace, Outlook or Microsoft 365 address and forward it to AskBase. The setup page shows the exact steps for your provider.
Will customers see replies from my own address?
Yes, once you add two DNS records for your domain. Before that, replies are sent on your behalf with your team's name on them, and customers' answers still come back to the right conversation.
Do I have to move my email?
No. Your mailbox stays where it is and keeps a copy of everything. AskBase receives a forwarded copy of each email.
Can I leave notes my customer won't see?
Yes. Internal notes sit in the thread for your team only. They're never emailed, and they're never shown to the AI assistant.
Is this a Help Scout alternative?
For small teams, yes: a shared inbox with assignment, notes and statuses, a help centre, and an AI chatbot that answers from your help articles — all working from the same content.

Works together with

Answer support email as a team

Connect your support address in minutes. Nothing to migrate.