Help desk software

Help desk software that keeps every customer question on track

Every email to support@ becomes a ticket with an owner and a status. Your team sees what's open, what's waiting on the customer and what's done — and an AI chatbot answers the routine questions before they become tickets.

Get started freeSet up in an afternoon. No credit card.

Ticketing without the busywork

A shared login or a forwarding list works until two people answer the same customer, or nobody does. A help desk gives every question an owner.

Every email becomes a ticket

Forward your support address and each new email opens a ticket. Replies from the customer land in the same ticket.

Open, waiting, closed

Reply and the ticket waits on the customer. When they write back it reopens by itself, at the top of the list.

An owner for everything

Assign tickets to teammates. Replying assigns it to you, so nothing gets answered twice.

Internal notes

Leave context for your team right in the ticket. Customers never see notes, and neither does the AI.

Assigned automatically, or not

New tickets can take turns among your team, so nothing sits in Unassigned. Everyone gets an email about the ones they own.

Email that threads properly

Replies go out from your address and thread correctly in the customer's inbox, with quoted text trimmed from theirs.

Replies in a fraction of the time

Everything you need to answer is in the reply box, and what you send arrives looking the way you wrote it.

AI drafts from your help articles

One click drafts a reply from your help centre, with links to the right articles. Anything it can't answer is marked for you to fill in, and it won't send until you have.

Saved replies

Keep the answers you type every day and insert them in a click, with the customer's first name filled in.

Link an article

Search your help centre from the reply box and link the article, so customers can find it again next time.

Formatting that survives email

Bold, links and numbered steps arrive as written, in every mail client, with a plain-text version for the rest.

Attachments both ways

Files customers send appear in the ticket, with image previews. Attach files to your replies.

Send and close

Most replies finish a ticket, so that's the default. Send and wait for their reply, or keep it open for a follow-up, from the same button.

The context, next to the ticket

See who you're talking to and where they were before you type a word.

  • The page they were on, their browser and device, and their local time
  • Their chat with the AI chatbot, when they asked it before asking a person
  • Every previous conversation with the same customer
  • Which of your support addresses they wrote to

Fewer tickets in the first place

The AI chatbot on your website and help centre answers from your help articles. When it can't help, the customer's message arrives here as a ticket — with the conversation so far.

  • Answers only from your help articles, with links to them
  • Says when it doesn't know instead of guessing
  • “Email a person” on the first screen, not hidden behind the bot
  • Unanswered questions drafted into new help articles for you to approve

Up and running in minutes

  1. 1

    Connect your support address

    AskBase spots whether it's Google Workspace or Microsoft 365 and shows only the steps for yours. Nothing to migrate.

  2. 2

    Invite your team

    Owners, admins, members, contributors and read-only viewers. Invitations are a link by email.

  3. 3

    Reply as yourself

    Add two DNS records and replies come from support@yourcompany.com. Until then they're sent on your behalf.

The details

  • Send a test email to check forwarding before customers write in
  • Failed sends show on the message with a retry button
  • Several support addresses on the bigger plans
  • ⌘ Enter to send and close
  • Spam and SEO pitches filed away automatically, with one click to move them back
  • Marking a sender as spam files their next emails too
  • Drafts saved as you type, and there on any device
  • See when a teammate is already replying, before you start
  • Customers' emails translated into your language, and your reply into theirs
  • Chatbot hand-offs arrive with the customer's whole conversation
  • Roles checked on the server, not just hidden in the interface

Questions people ask

What is help desk software?
Help desk software is where a support team handles customer questions. It turns emails into tickets you can assign, track and close, so nothing gets lost or answered twice.
What's the difference between a help desk and a shared inbox?
A shared inbox lets several people read one address. A help desk adds structure on top: an owner and a status for every ticket, internal notes, and views of what still needs doing. AskBase has both, plus a knowledge base and AI chatbot.
Does it work with Gmail and Outlook?
Yes. You keep your Gmail, Google Workspace, Outlook or Microsoft 365 address and forward it to AskBase. The setup page shows the exact steps for your provider.
Is there a free help desk plan?
The free plan includes a help centre and the AI chatbot. The ticketing inbox for your support email starts on the Starter plan at $29 a month.
Does the AI reply to tickets by itself?
No. In the inbox it drafts replies from your help articles for your team to check and send. Anything your articles don't cover is marked for a person to fill in. The website chatbot is the only place the AI answers customers directly.
Does it filter spam?
Yes. Emails your email provider scores as spam, cold SEO and sales pitches, and senders your team has marked as spam go to a Spam view instead of the inbox, and nobody is notified. One click moves a conversation back.
How many people can use it?
Each plan includes a number of team members at no extra cost — 3 on Starter, 10 on Growth and 25 on Business.

Works together with

Give every customer question an owner

Connect your support email in minutes. Nothing to migrate.